Proposta de roteiro para a utilização do QFD como ferramenta em uma empresa de serviços de treinamento

The service sector is seen as a likely way for many professionals in a market where industrial development was becoming ever more present in society. The training appears as a decisive factor to maintain a professional ready to serve this market. Currently, the service sector feels the need to innov...

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Main Author: Silva, Jorge Raphael Benicio da
Format: Trabalho de Conclusão de Curso (Especialização)
Language: Português
Published: Universidade Tecnológica Federal do Paraná 2013
Subjects:
Online Access: http://repositorio.roca.utfpr.edu.br/jspui/handle/1/1542
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