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Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration

The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We ba...

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Principais autores: Spanó, Eduardo, Silva, Victo
Formato: Artigo
Idioma: Inglês
Publicado em: Universidade Tecnológica Federal do Paraná (UTFPR) 2022
Acesso em linha: http://periodicos.utfpr.edu.br/rts/article/view/13111
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spelling peri-article-131112024-05-01T15:48:30Z Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration Spanó, Eduardo Silva, Victo Administração; Administração Pública; Política e Planejamento Governamentais Public innovation; Digital platforms; COVID-19. The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We base our inquiry on the literature of innovation in the public sector and digital innovation/digital platforms. We opt for a multiple-case approach, based on document analysis and interviews. We investigated three Public Services Platforms (PSP): ‘gov.br’ at the federal government (Digital Government Secretariat); ‘EPI-Match’ from an autonomous social services (Brazilian Industrial Development Agency - ABDI) and ‘FiquenoLar’ at the local government (project by the Jaguaribe City Hall and the Federal Institute of Ceará). Our investigation found evidence that public service providers have turned to PSPs as one of the solutions to respond to a growing demand for digitization. Universidade Tecnológica Federal do Paraná (UTFPR) FAPESP 2022-07-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf http://periodicos.utfpr.edu.br/rts/article/view/13111 10.3895/rts.v18n52.13111 Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-348 Revista Tecnologia e Sociedade; v. 18, n. 52 (2022); 324-348 1984-3526 1809-0044 10.3895/rts.v18n52 eng http://periodicos.utfpr.edu.br/rts/article/view/13111/8921 Direitos autorais 2022 CC-BY http://creativecommons.org/licenses/by/4.0
institution Universidade Tecnológica Federal do Paraná
collection PERI
language Inglês
format Artigo
author Spanó, Eduardo
Silva, Victo
spellingShingle Spanó, Eduardo
Silva, Victo
Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
author_sort Spanó, Eduardo
title Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_short Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_full Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_fullStr Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_full_unstemmed Public service innovation in Brazil after covid-19: digital platforms across the levels of public administration
title_sort public service innovation in brazil after covid-19: digital platforms across the levels of public administration
description The COVID-19 pandemic has made sociability even more dependent on digital technologies. In this context, we investigate whether this trend towards accelerating digitization can also be observed in the public sector and what are the differences in terms of levels of the Brazilian federal state. We base our inquiry on the literature of innovation in the public sector and digital innovation/digital platforms. We opt for a multiple-case approach, based on document analysis and interviews. We investigated three Public Services Platforms (PSP): ‘gov.br’ at the federal government (Digital Government Secretariat); ‘EPI-Match’ from an autonomous social services (Brazilian Industrial Development Agency - ABDI) and ‘FiquenoLar’ at the local government (project by the Jaguaribe City Hall and the Federal Institute of Ceará). Our investigation found evidence that public service providers have turned to PSPs as one of the solutions to respond to a growing demand for digitization.
publisher Universidade Tecnológica Federal do Paraná (UTFPR)
publishDate 2022
url http://periodicos.utfpr.edu.br/rts/article/view/13111
_version_ 1798015782776471552
score 10,966579

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