Satisfação do cliente – estudo de caso em uma empresa portuguesa de gestão e eficiência energética
The term energy efficiency has achieved greater visibility these days, has become one of several ways to gain prominence in competition between companies due to the financial and environmental benefits. To this end, companies specializing in management and engineering have entered the market to dire...
| Autor principal: | Eleutério, Danilo Milanez |
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| Formato: | Trabalho de Conclusão de Curso (Graduação) |
| Idioma: | Português |
| Publicado em: |
Universidade Tecnológica Federal do Paraná
2020
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| Assuntos: | |
| Acesso em linha: |
http://repositorio.utfpr.edu.br/jspui/handle/1/12880 |
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| Resumo: |
The term energy efficiency has achieved greater visibility these days, has become one of several ways to gain prominence in competition between companies due to the financial and environmental benefits. To this end, companies specializing in management and engineering have entered the market to direct industries to make the most of their profitability and profitability from the use of electricity and cost improvement in the final invoice, with the lowest possible environmental impact. As a form of service evaluation performed by them, the main objective of the work is customer satisfaction through responses obtained in a questionnaire sent to them. Next, propose an action plan for non-conformities of the quality of the work as a whole, made by the Exploration Technician in a management and energy efficiency company in the Midwest of Lisbon, Portugal. |
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