Análise do uso do serviço de mobile banking: um estudo com acadêmicos da Universidade Tecnológica Federal do Paraná (UTFPR) - campus Pato Branco
This study analyzed success factors that influence the perceived trust of users of bank and fintech applications. Although there are several studies focused on the adoption and intention of using these systems, there are few focused on post-adoption, so it is an opportunity to apply the study. Anoth...
| Autor principal: | Ferreira, Bruno Maciel |
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| Formato: | Trabalho de Conclusão de Curso (Graduação) |
| Idioma: | Português |
| Publicado em: |
Universidade Tecnológica Federal do Paraná
2022
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| Assuntos: | |
| Acesso em linha: |
http://repositorio.utfpr.edu.br/jspui/handle/1/28239 |
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| Resumo: |
This study analyzed success factors that influence the perceived trust of users of bank and fintech applications. Although there are several studies focused on the adoption and intention of using these systems, there are few focused on post-adoption, so it is an opportunity to apply the study. Another relevant aspect was to analyze the use of mobile banking by undergraduate students, who mostly use these systems. The application of a research model to analyze mobile banking in this field highlighted important points to understand the success factors of banking information systems, from the point of view of its users. An extension of the Information Systems Success model by DeLone e McLean (2003) was used to analyze the influence of the constructs Information Quality, System Quality, Perceived Usefulness and User Satisfaction on the Trust of undergraduate students at the Federal Technological University Paraná campus Pato Branco, which use the mobile banking service. The structural equation modeling technique was used to evaluate the results. |
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