Aplicação do programa 5s em uma empresa de festas e eventos
The quality of an organization will depend on the degree of satisfaction of its clients in relation to the services rendered, companies that have a thought focused on quality should always innovate and look for tools to differentiate it from the competition, its employees must be excited and satisfi...
| Autor principal: | Rios, Eduardo Leite |
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| Formato: | Trabalho de Conclusão de Curso (Graduação) |
| Idioma: | Português |
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Universidade Tecnológica Federal do Paraná
2020
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http://repositorio.utfpr.edu.br/jspui/handle/1/11840 |
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riut-1-118402020-11-14T17:38:41Z Aplicação do programa 5s em uma empresa de festas e eventos Rios, Eduardo Leite Bonatto, Franciele Bonatto, Franciele Lopes, João Luiz Dallamuta Holzmann, Henrique Ajuz Gestão da qualidade total Cultura organizacional Eventos especiais Total quality management Corporate culture Special events CNPQ::CIENCIAS EXATAS E DA TERRA The quality of an organization will depend on the degree of satisfaction of its clients in relation to the services rendered, companies that have a thought focused on quality should always innovate and look for tools to differentiate it from the competition, its employees must be excited and satisfied with their functions and with the work environment, so that they work better and grow together with the organization. In this sense, the program chosen to be applied in this company is the 5s, since it did not include any similar tool or methodology, so the employees started to have better working conditions, a cleaner and more organized environment, consequently more productive and favorable continuous improvement. The organization consists of a microenterprise of the sector of parties and events, and the philosophy 5s comes with the objective of improving the services provided, organizing the work environment, satisfying customers and also employees. The purpose of this work was to explore the theory of the 5s program and to carry out its application. At first a rigorous bibliographical survey was necessary to increase knowledge about the program, so as to apply it correctly and with the least probability of failures, subjects such as quality, total quality management and pdca cycle, are closely linked to the 5s proposal and due to this were also studied. As for the chronological ordering of the steps for the implementation of the philosophy, they followed the following sequence: definition of the action plan; meetings to explain the 5s program to employees; photographic records of the company's sectors; survey of items and classification; discard; cleaning; organization; control and standardization. The results achieved were many, even with little time since its application, starting with the visual aspects, followed by optimization of the spaces, aggregate operating efficiency to the sectors, cleanliness, more pleasant environment, standardization of tasks, self-discipline and, finally, a gain in relation to the cultural level of those involved in the project. Now the employees are inserted in a program that has well defined pillars and that need to be obeyed, as the philosophy brings good results for all makes it habitual will not be the most difficult task, in addition to maintaining the program we will instigate everyone for acceptance of other systems of quality management. A qualidade de uma organização dependerá do grau de satisfação de seus clientes com relação aos serviços prestados, empresas que possuem um pensamento voltado a qualidade devem sempre inovar e buscar ferramentas para diferenciá-la da concorrência. Nesse sentido o programa escolhido para ser aplicado na empresa objeto de estudo é o 5S, pois a metodologia promove através de cinco pilares fundamentais aumento da eficiência e eficácia dos processos produtivos. A organização consiste em uma microempresa do ramo de festas e eventos, e a filosofia 5S chega com o objetivo de melhorar os serviços prestados, organizar o ambiente de trabalho, satisfazer os clientes e também funcionários. A princípio um levantamento bibliográfico se fez necessário para aumentar o conhecimento sobre o programa, de modo a aplica-lo da forma correta e com a menor probabilidade de falhas, temas como qualidade, gestão pela qualidade total e ciclo PDCA, estão intimamente ligados a proposta dos 5S e devido a isso também foram estudados. Quanto a ordenação cronológica das etapas para implementação da filosofia, seguiram a seguinte sequência: definição do plano de ação; reuniões para explicar o programa 5S aos colaboradores; registros fotográficos dos setores da empresa; levantamento de itens e classificação; descarte; limpeza; organização; controle e padronização. Os resultados alcançados foram muitos, mesmo com pouco tempo desde sua aplicação, começando pelos aspectos visuais, seguidos de otimização dos espaços, eficiência operacional agregado aos setores, limpeza, ambiente mais agradável, padronização de tarefas, autodisciplina e por fim nota-se um ganho em relação ao nível cultural dos envoltos ao projeto. Agora os colaboradores estão inseridos em um programa que possui pilares bem definidos e que precisam ser obedecidos, como a filosofia traz bons resultados para todos torna-la habitual não será a tarefa mais difícil, além de manter o programa instigaremos todos para aceitação de outros sistemas de gestão da qualidade. 2020-11-14T17:38:41Z 2020-11-14T17:38:41Z 2018-06-26 bachelorThesis RIOS, Eduardo Leite. Aplicação do programa 5s em uma empresa de festas e eventos. 2018. 39 f. Trabalho de Conclusão de Curso (Graduação) – Universidade Tecnológica Federal do Paraná, Guarapuava, 2018. http://repositorio.utfpr.edu.br/jspui/handle/1/11840 por openAccess application/pdf Universidade Tecnológica Federal do Paraná Guarapuava Brasil Tecnologia em Manutenção Industrial UTFPR |
| institution |
Universidade Tecnológica Federal do Paraná |
| collection |
RIUT |
| language |
Português |
| topic |
Gestão da qualidade total Cultura organizacional Eventos especiais Total quality management Corporate culture Special events CNPQ::CIENCIAS EXATAS E DA TERRA |
| spellingShingle |
Gestão da qualidade total Cultura organizacional Eventos especiais Total quality management Corporate culture Special events CNPQ::CIENCIAS EXATAS E DA TERRA Rios, Eduardo Leite Aplicação do programa 5s em uma empresa de festas e eventos |
| description |
The quality of an organization will depend on the degree of satisfaction of its clients in relation to the services rendered, companies that have a thought focused on quality should always innovate and look for tools to differentiate it from the competition, its employees must be excited and satisfied with their functions and with the work environment, so that they work better and grow together with the organization. In this sense, the program chosen to be applied in this company is the 5s, since it did not include any similar tool or methodology, so the employees started to have better working conditions, a cleaner and more organized environment, consequently more productive and favorable continuous improvement. The organization consists of a microenterprise of the sector of parties and events, and the philosophy 5s comes with the objective of improving the services provided, organizing the work environment, satisfying customers and also employees. The purpose of this work was to explore the theory of the 5s program and to carry out its application. At first a rigorous bibliographical survey was necessary to increase knowledge about the program, so as to apply it correctly and with the least probability of failures, subjects such as quality, total quality management and pdca cycle, are closely linked to the 5s proposal and due to this were also studied. As for the chronological ordering of the steps for the implementation of the philosophy, they followed the following sequence: definition of the action plan; meetings to explain the 5s program to employees; photographic records of the company's sectors; survey of items and classification; discard; cleaning; organization; control and standardization. The results achieved were many, even with little time since its application, starting with the visual aspects, followed by optimization of the spaces, aggregate operating efficiency to the sectors, cleanliness, more pleasant environment, standardization of tasks, self-discipline and, finally, a gain in relation to the cultural level of those involved in the project. Now the employees are inserted in a program that has well defined pillars and that need to be obeyed, as the philosophy brings good results for all makes it habitual will not be the most difficult task, in addition to maintaining the program we will instigate everyone for acceptance of other systems of quality management. |
| format |
Trabalho de Conclusão de Curso (Graduação) |
| author |
Rios, Eduardo Leite |
| author_sort |
Rios, Eduardo Leite |
| title |
Aplicação do programa 5s em uma empresa de festas e eventos |
| title_short |
Aplicação do programa 5s em uma empresa de festas e eventos |
| title_full |
Aplicação do programa 5s em uma empresa de festas e eventos |
| title_fullStr |
Aplicação do programa 5s em uma empresa de festas e eventos |
| title_full_unstemmed |
Aplicação do programa 5s em uma empresa de festas e eventos |
| title_sort |
aplicação do programa 5s em uma empresa de festas e eventos |
| publisher |
Universidade Tecnológica Federal do Paraná |
| publishDate |
2020 |
| citation |
RIOS, Eduardo Leite. Aplicação do programa 5s em uma empresa de festas e eventos. 2018. 39 f. Trabalho de Conclusão de Curso (Graduação) – Universidade Tecnológica Federal do Paraná, Guarapuava, 2018. |
| url |
http://repositorio.utfpr.edu.br/jspui/handle/1/11840 |
| _version_ |
1805316773430427648 |
| score |
10,814766 |