Portal de Informação em Acesso Aberto da UTFPR

Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP

This research presents an investigation into users' perceptions regarding the quality of services, quality of space, accommodation, and the attendance of employees, among others, from the point of view of the population that uses the Dr. Júlio Prestes de Albuquerque Municipal Library space. We...

ver descrição completa

Autor principal:	Campos, Talita Floriano
Formato:	Trabalho de Conclusão de Curso (Especialização)
Idioma:	Português
Publicado em:	Universidade Tecnológica Federal do Paraná 2020
Assuntos:	Bibliotecas públicas Avaliação Satisfação do consumidor Pesquisa de mercado Public libraries Evaluation Consumer satisfaction Marketing research CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA
Acesso em linha:	http://repositorio.utfpr.edu.br/jspui/handle/1/21621
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

id	riut-1-21621
recordtype	dspace
spelling	riut-1-216212020-11-24T18:22:07Z Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP Research and satisfaction of the users of the municipal library Dr. Júlio Prestes de Albuquerque Campos, Talita Floriano Tonon, Leonardo Magalhães, Ana Cristina Macedo Basseto, Luci Inês Mansano Neto, João Bibliotecas públicas Avaliação Satisfação do consumidor Pesquisa de mercado Public libraries Evaluation Consumer satisfaction Marketing research CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA This research presents an investigation into users' perceptions regarding the quality of services, quality of space, accommodation, and the attendance of employees, among others, from the point of view of the population that uses the Dr. Júlio Prestes de Albuquerque Municipal Library space. We used the questionnaire method with closed questions and one open to users to express their opinion, 79 users responded. It was identified that even with some criticism of the services and collection we can observe that in general the Municipal Library Dr. Júlio Prestes de Albuquerque, has a good concept and a good image before the community, for offering a good space for the study and cultural activities. The Network to Combat Violence against Children and Adolescents was established in Itapetininga in 2010, with the intention of articulating the responsible bodies in the prevention and combat of this kind of occurrence in the municipality, being regulated by the municipal law nº 6,167 of November 18, 2016, which contributed to the creation of a flow of information among the Municipal Secretariats of Social Promotion, Health and Education, establishing a system of notifications on cases of violence. Other partners are part of the network and the articulation between all still presents some flaws that can harm the service to the victims. With this work, we outline the work of this network in Itapetininga, achieved achievements and aspects that deserve attention so that it becomes even more effective. We used a questionnaire that was answered by the Network Coordinator, representative of the Secretariat of Social Promotion, Cristina Sayuri Akiyoshi Dias Batista. It was found that the networking in order to cope with infantile-juvenile violence in Itapetininga allowed to improve data regarding this type of occurrence in the municipality, but that communication among the participating organs of the network still needs to be more effective. 2020-11-24T18:22:06Z 2020-11-24T18:22:06Z 2018-08-28 specializationThesis CAMPOS, Talita Floriano. Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque. 2018. 33 f. Trabalho de Conclusão de Curso (Especialização em Gestão Pública Municipal) - Universidade Tecnológica Federal do Paraná, Curitiba, 2018. http://repositorio.utfpr.edu.br/jspui/handle/1/21621 por openAccess application/pdf Universidade Tecnológica Federal do Paraná Curitiba Brasil Especialização em Gestão Pública Municipal UTFPR
institution	Universidade Tecnológica Federal do Paraná
collection	RIUT
language	Português
topic	Bibliotecas públicas Avaliação Satisfação do consumidor Pesquisa de mercado Public libraries Evaluation Consumer satisfaction Marketing research CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA
spellingShingle	Bibliotecas públicas Avaliação Satisfação do consumidor Pesquisa de mercado Public libraries Evaluation Consumer satisfaction Marketing research CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA Campos, Talita Floriano Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
description	This research presents an investigation into users' perceptions regarding the quality of services, quality of space, accommodation, and the attendance of employees, among others, from the point of view of the population that uses the Dr. Júlio Prestes de Albuquerque Municipal Library space. We used the questionnaire method with closed questions and one open to users to express their opinion, 79 users responded. It was identified that even with some criticism of the services and collection we can observe that in general the Municipal Library Dr. Júlio Prestes de Albuquerque, has a good concept and a good image before the community, for offering a good space for the study and cultural activities.
format	Trabalho de Conclusão de Curso (Especialização)
author	Campos, Talita Floriano
author_sort	Campos, Talita Floriano
title	Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
title_short	Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
title_full	Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
title_fullStr	Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
title_full_unstemmed	Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP
title_sort	pesquisa de satisfação dos usuários da biblioteca municipal dr. júlio prestes de albuquerque - itapetininga - sp
publisher	Universidade Tecnológica Federal do Paraná
publishDate	2020
citation	CAMPOS, Talita Floriano. Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque. 2018. 33 f. Trabalho de Conclusão de Curso (Especialização em Gestão Pública Municipal) - Universidade Tecnológica Federal do Paraná, Curitiba, 2018.
url	http://repositorio.utfpr.edu.br/jspui/handle/1/21621
_version_	1805315845677645824
score	10,814766

Pesquisa de satisfação dos usuários da biblioteca municipal Dr. Júlio Prestes de Albuquerque - Itapetininga - SP

Registros relacionados