O profissional (com) post-it: o sentido do trabalho para design thinkers
In the current scenario, in which banking competitiveness is increasingly fierce, the implementation of strategic tools that encourage the collective creative process and encourage employees to develop new solutions in a systematic and collaborative manner is increasingly advancing. In the banking e...
| Autor principal: | Anchieta, Francisco Kleber Rodrigues de |
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| Formato: | Dissertação |
| Idioma: | Português |
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Universidade Tecnológica Federal do Paraná
2022
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http://repositorio.utfpr.edu.br/jspui/handle/1/27186 |
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riut-1-271862022-02-18T06:05:51Z O profissional (com) post-it: o sentido do trabalho para design thinkers The professional (with) post-it: The meaning of work for design thinkers Anchieta, Francisco Kleber Rodrigues de Canopf, Liliane https://orcid.org/0000-0002-1686-1783 http://lattes.cnpq.br/2258231016603094 Francisco, Eliane Cristine https://orcid.org/ 0000-0002-2908-4186 http://lattes.cnpq.br/9760763029492628 Pezarico, Giovanna https://orcid.org/0000-0001-5576-6685 http://lattes.cnpq.br/2031390761559720 Canopf, Liliane https://orcid.org/0000-0002-1686-1783 http://lattes.cnpq.br/2258231016603094 Cunha, Sieglinde Kindl da https://orcid.org/0000-0003-1936-8422 http://lattes.cnpq.br/2056351159333574 Trabalho - Aspectos psicológicos Motivação no trabalho Projeto de sistema centrado no usuário Significação (Psicologia) Instituições financeiras Work - Psychological aspects Employee motivation User-centered system design Meaning (Psychology) Financial institutions CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO Administração In the current scenario, in which banking competitiveness is increasingly fierce, the implementation of strategic tools that encourage the collective creative process and encourage employees to develop new solutions in a systematic and collaborative manner is increasingly advancing. In the banking environment, charging for objective results and the performance of each employee can be controlled, in real time, through electronic systems. One way to encourage professionals to create collaboratively is the structuring of processes that guide and mobilize companies’ efforts for innovation. Thus, Design Thinking emerges as a creative methodology to develop innovative products. The professional facilitator of the Design Thinking process, the design thinker, plays a central role in the application and facilitation of this innovation process. In the Design Thinking facilitation processes, the design thinker performs the meeting in which the individual and the collective are developed and mixed with beliefs, meanings, affections and contradictions. Considering that work is a space for the construction of meanings and identity of the subject, this dissertation analyzed the meanings of work for design thinkers in a Brazilian financial institution. For theoretical foundation of this dissertation, an Integrative Literature Review was carried out to investigate publications on the subject. The study as a whole is qualitative in nature and the collection of information in the field took place through semi-structured interviews to analyze the meanings of work in the individual, organizational and social dimensions through the participants’ responses. The study revealed that the main meanings of work for professionals who work as a design thinker in the financial institution are related to being performed efficiently and leading to a result; to be intrinsically satisfying; to be a source of satisfying human relations experiences; be morally acceptable; guarantee the worker’s safety and autonomy and keep the worker busy, making him feel useful. The study presented here contributes to understand the meanings of work for the researched design thinkers, corroborating the results found by Morin et al. (2003), thus expanding the framework that makes up the characteristics of a work that makes sense. No atual cenário, no qual a competitividade bancária está cada vez mais acirrada, a implantação de ferramentas estratégicas que estimulem o processo criativo coletivo e estimulem os colaboradores a desenvolverem novas soluções de forma sistemática e colaborativa avançam cada vez mais. No ambiente bancário a cobrança por resultados objetivos e o desempenho de cada empregado pode ser controlado, em tempo real, por meio de sistemas eletrônicos. Uma forma de estimular profissionais a criarem colaborativamente é a estruturação de processos que guiem e mobilizem os esforços das empresas para a inovação. Assim, o Design Thinking desponta como uma metodologia criativa para desenvolver produtos inovadores. O profissional facilitador do processo de Design Thinking, o design thinker, assume papel central na aplicação e facilitação desse processo de inovação. Nos processos de facilitação de Design Thinking, o design thinker realiza o encontro em que o individual e o coletivo se desenvolvem e se mesclam com crenças, significados, afetos e contradições. Tendo em vista que o trabalho é um espaço de construção de sentidos e identidade do sujeito, esta dissertação analisou os sentidos do trabalho para design thinkers de uma instituição financeira brasileira. Para fundamentação teórica desta dissertação, foi realizada uma Revisão Bibliográfica Integrativa para investigar publicações sobre o tema. O estudo como um todo, tem natureza qualitativa e a coleta de informações no campo se deu com a realização de entrevistas semiestruturadas, para, através das respostas dos participantes, analisar os sentidos do trabalho nas dimensões individual, organizacional e social. O estudo revelou que os principais sentidos do trabalho para os profissionais que atuam como design thinker na Instituição financeira estão relacionados com ser realizado de forma eficiente e levar a um resultado; ser intrinsecamente satisfatório; ser fonte de experiências de relações humanas satisfatórias; ser moralmente aceitável; garantir a segurança e a autonomia do trabalhador e manter o trabalhador ocupado, fazendo-o se sentir útil. O estudo aqui apresentado contribui para compreender os sentidos do trabalho para os design thinkers pesquisados corroborando com os resultados encontrados por Morin et al. (2003), ampliando assim o quadro que compõe as características de um trabalho que tem sentido. 2022-02-17T23:40:30Z 2022-02-17T23:40:30Z 2021-08-24 masterThesis ANCHIETA, Francisco Kleber Rodrigues de. O profissional (com) post-it: o sentido do trabalho para design thinkers . 2021. Dissertação (Mestrado em Administração) - Universidade Tecnológica Federal do Paraná, Curitiba, 2021. http://repositorio.utfpr.edu.br/jspui/handle/1/27186 por openAccess http://creativecommons.org/licenses/by/4.0/ application/pdf Universidade Tecnológica Federal do Paraná Curitiba Brasil Programa de Pós-Graduação em Administração UTFPR |
| institution |
Universidade Tecnológica Federal do Paraná |
| collection |
RIUT |
| language |
Português |
| topic |
Trabalho - Aspectos psicológicos Motivação no trabalho Projeto de sistema centrado no usuário Significação (Psicologia) Instituições financeiras Work - Psychological aspects Employee motivation User-centered system design Meaning (Psychology) Financial institutions CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO Administração |
| spellingShingle |
Trabalho - Aspectos psicológicos Motivação no trabalho Projeto de sistema centrado no usuário Significação (Psicologia) Instituições financeiras Work - Psychological aspects Employee motivation User-centered system design Meaning (Psychology) Financial institutions CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO Administração Anchieta, Francisco Kleber Rodrigues de O profissional (com) post-it: o sentido do trabalho para design thinkers |
| description |
In the current scenario, in which banking competitiveness is increasingly fierce, the implementation of strategic tools that encourage the collective creative process and encourage employees to develop new solutions in a systematic and collaborative manner is increasingly advancing. In the banking environment, charging for objective results and the performance of each employee can be controlled, in real time, through electronic systems. One way to encourage professionals to create collaboratively is the structuring of processes that guide and mobilize companies’ efforts for innovation. Thus, Design Thinking emerges as a creative methodology to develop innovative products. The professional facilitator of the Design Thinking process, the design thinker, plays a central role in the application and facilitation of this innovation process. In the Design Thinking facilitation processes, the design thinker performs the meeting in which the individual and the collective are developed and mixed with beliefs, meanings, affections and contradictions. Considering that work is a space for the construction of meanings and identity of the subject, this dissertation analyzed the meanings of work for design thinkers in a Brazilian financial institution. For theoretical foundation of this dissertation, an Integrative Literature Review was carried out to investigate publications on the subject. The study as a whole is qualitative in nature and the collection of information in the field took place through semi-structured interviews to analyze the meanings of work in the individual, organizational and social dimensions through the participants’ responses. The study revealed that the main meanings of work for professionals who work as a design thinker in the financial institution are related to being performed efficiently and leading to a result; to be intrinsically satisfying; to be a source of satisfying human relations experiences; be morally acceptable; guarantee the worker’s safety and autonomy and keep the worker busy, making him feel useful. The study presented here contributes to understand the meanings of work for the researched design thinkers, corroborating the results found by Morin et al. (2003), thus expanding the framework that makes up the characteristics of a work that makes sense. |
| format |
Dissertação |
| author |
Anchieta, Francisco Kleber Rodrigues de |
| author_sort |
Anchieta, Francisco Kleber Rodrigues de |
| title |
O profissional (com) post-it: o sentido do trabalho para design thinkers |
| title_short |
O profissional (com) post-it: o sentido do trabalho para design thinkers |
| title_full |
O profissional (com) post-it: o sentido do trabalho para design thinkers |
| title_fullStr |
O profissional (com) post-it: o sentido do trabalho para design thinkers |
| title_full_unstemmed |
O profissional (com) post-it: o sentido do trabalho para design thinkers |
| title_sort |
o profissional (com) post-it: o sentido do trabalho para design thinkers |
| publisher |
Universidade Tecnológica Federal do Paraná |
| publishDate |
2022 |
| citation |
ANCHIETA, Francisco Kleber Rodrigues de. O profissional (com) post-it: o sentido do trabalho para design thinkers . 2021. Dissertação (Mestrado em Administração) - Universidade Tecnológica Federal do Paraná, Curitiba, 2021. |
| url |
http://repositorio.utfpr.edu.br/jspui/handle/1/27186 |
| _version_ |
1805304674715172864 |
| score |
10,814766 |